Monthly memberships can be frozen for any reason: injury, pregnancy, out of town travel, busy work life, and so forth. This article explains the freeze process and policies around fees, request lead time, and how long memberships can be suspended. Additional policy information can be found within your membership contract.
How to freeze your membership
To freeze your membership, please submit our Suspension form. After submitting the form, you'll receive a confirmation email with the subject line "Message Received, We Got Your Back." If you have still not received this email after 15 minutes (checking your spam folder as well), please try submitting the form again. Someone will be in touch to confirm when your request has been processed.
Brooklyn Boulders Membership Suspension Policy
Monthly memberships can be suspended for up to 3 months per 12-month contract. Suspensions carry a fee of $10 per month. Your membership can be suspended for increments of 1 month (shorter suspensions are not permitted) and must begin on your billing date.
We offer exceptions for longer suspensions in the case of injury (extension up to 6 months) and pregnancy (extension up to 10 months) where a doctor's note is provided.
Requests for suspensions must be submitted in writing at least 15 days prior to your next billing date. If your request arrives later than this, you will be charged for another month.
Prepaid memberships (including Annual memberships) cannot be suspended.
What’s the difference between suspending and canceling?
Suspending (a.k.a. freezing, pausing) is a temporary pause of your membership, which will allow you to preserve your current rate and avoid paying a reactivation fee to rejoin. It makes sense for you to suspend if you'll only be away a short while and you know when you'll be returning.
Canceling (a.k.a. terminating) your membership would cancel the current terms of your membership, so if you plan on returning later on, it would be under a new membership agreement and possibly at a different rate. It makes sense for you to cancel if you're not sure when you plan to return to BKB or if you'll be away for 4 months or more.
If you have credit on your BKB account, your credit will remain on your account in the event of suspension or termination. Your credit never expires.
Find cancellation info and request form here
In the event of a qualifying exception (please review your membership agreement for the full list), we can waive your suspension fee. Documentation required.
What about suspensions in response to COVID-19?
We do not offer out-of-policy suspensions for members who have contracted COVID-19.