Looking to cancel your membership? We're disappointed to see you go! This article explains the cancellation process and policies. Additional policy information can be found within your membership contract. If you have any questions we can answer before you decide definitively to cancel, don't hesitate to reach out.
How do I cancel my membership?
To cancel your membership, please submit our Cancellation request form. After submitting the form, you'll receive a confirmation email with the subject line "Message Received, We Got Your Back." If you have still not received this email after 15 minutes, please try submitting the form again. Someone will be in touch to confirm when your request has been processed.
Brooklyn Boulders Membership Cancellation Policy
Requests for cancellation must be submitted in writing at least 15 days prior to your next billing date. If your request arrives later than this, you may be charged for another month before your membership is canceled.
If your Membership Agreement contains a minimum membership commitment clause, you may be subject to an early cancellation fee. If you're not sure, we suggest reviewing your membership agreement.
What’s the difference between suspending and canceling my membership?
Canceling (a.k.a. terminating) your membership would cancel the current terms of your membership, so if you plan on returning later on, it would be under a new membership agreement and possibly at a different rate. It makes sense for you to cancel if you're not sure when you plan to return to BKB or if you'll be away for 4 months or more.
Suspending (a.k.a. freezing, pausing) is a temporary pause of your membership, which will allow you to preserve your current rate and avoid paying a reactivation fee to rejoin. It makes sense for you to suspend if you'll only be away a short while and you know when you'll be returning.
If you have credit on your BKB account, your credit will remain on your account in the event of suspension or termination. Your credit never expires.
Find suspension info and request form here