Help Center

Planning Your Visit

• Brooklyn Boulders Responsibility Code
• Phone Numbers, Locations, and Transit
• Preparing for a Visit to Brooklyn Boulders
• Families and Small Groups
• Pet Policy

Refund & Cancellation Policies

• Queensbridge Membership Terms & Conditions
• West Loop Membership Terms & Conditions
• BKB Refund & Cancellation Policies (updated Jan 2025)

Account & Booking

• My Location Isn't Listed (Gowanus, Somerville, Eckington)
• Freezing My Membership
• Cancelling My Membership
• Where to Find the Membership Terms & Conditions
• Opting In or Out of Email

Youth

• Contacting the Youth Programs Department
• How to Schedule My Child for BKB Youth Programs
• Supervision Requirements for Climbers Under 18
• Youth Program Policies

Gift Cards

• Gift Cards