BEHAVIOR POLICY:
Brooklyn Boulders promotes the teaching of personal and social skills that emphasize caring, respect, responsibility, communication, and reflection. Team members will work with children to help them adjust to the programming. Parents will be informed of their child’s behavior should it be continuously disruptive to the class or program atmosphere. If the child’s behavior becomes disruptive or continues to seriously disrupt the program, temporary or permanent removal from the class or program will be considered.
In the case of physical or verbal violence, the parents will be notified to take the child home. A decision to remove a child from the program is taken on a case-by-case basis.
Brooklyn Boulders reserves the right to remove students from programs for disruptive behavior of either the child or parent, and for unpaid programming. No refunds will be made for any child removed from programming under these conditions.
LATE PICK-UP POLICY FOR ALL YOUTH PROGRAMMING:
In any situation in which a parent or legal guardian is more than 15 minutes late to pick up their child(ren), the credit card on file will be charged a $20 late fee per child. In any situation in which a parent or legal guardian is more than 30 minutes late to pick up their child(ren), the credit card on file will be charged the equivalent of one additional Kids Academy class per child. Charges are at the discretion of the Youth Programs Manager.
LATE DROP-OFF POLICY FOR ALL YOUTH PROGRAMMING:
Children may not be dropped off for youth programming more than 15 minutes after the start of programming without prior notice (phone call to the front desk or email to the Youth Programs Manager). Late drop-offs (more than 15 minutes) will not be accepted for Kids/Teen Academy. In any situation in which children are dropped off more than 15 minutes late with no notice for other youth programming, the credit card on file will be charged a $20 late fee per child. Charges are at the discretion of the Youth Programs Manager.
CANCELLATION POLICY:
- All sales are final on Youth Programming purchases, including but not limited to Kids and Teen Academy, and BKB Adventures (individual or packages). Qualifying returns of these products receive store credit only.
- Class or program cancellations requested more than 48 hours prior to the scheduled start time may be rescheduled or refunded to account credit.
- Class or program cancellations requested within 48 hours of the scheduled start time are not refundable.
Brooklyn Boulders reserves the right to cancel the program if the minimum enrollment is not reached. In the event that Brooklyn Boulders cancels a program, a refund of the entire program fee will be returned.