How do I cancel my membership?
To cancel your membership, please submit our Cancellation request form. These requests are monitored by our Support team, and someone will be in touch to confirm when your request has been processed.
Brooklyn Boulders Membership Cancellation Policy
Requests for cancellation must be submitted in writing at least 15 days prior to your next billing date. This is the only way to guarantee requests will be processed in advance of billing. If your request arrives later than this, you may be charged for another month before your membership is canceled.
If your Membership Agreement contains a minimum membership commitment clause, you may be subject to an early cancellation fee. If you're not sure, we suggest reviewing your membership agreement.
What’s the difference between suspending and canceling my membership?
Suspending (a.k.a. freezing, pausing) is a temporary pause of your membership, which will allow you to preserve your current rate and avoid paying a reactivation fee to rejoin. It makes sense for you to suspend if you'll only be away a short while and you know when you'll be returning.
Canceling (a.k.a. terminating) your membership would cancel the current terms of your membership, so if you plan on returning later on, it would be under a new membership agreement and possibly at a different rate. It makes sense for you to cancel if you're not sure when you plan to return to BKB or if you'll be away for 4 months or more.
If you have credit on your BKB account, your credit will remain on your account in the event of suspension or termination. Your credit never expires.